Technical Systems Program Manager, User Operations
OpenAI · San Francisco · Remote · FullTime · Posted Aug 11, 2026
ABOUT THE TEAM The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflo…